About Us
About Us
Welcome to Cairns Multitrade, where innovation meets excellence.
In 2003, Md Yusoff Abd Hamid founded Cairns Multitrade with a clear vision to provide honest, transparent, and efficient currency exchange services to the local community and beyond. With decades of experience in finance, he recognized the need for a customer-first approach in the foreign exchange industry. By focusing on trust, transparency, and fair rates, he laid the groundwork for a business that would soon become synonymous with reliability and excellence. What started as a small family-owned venture has since grown into a respected institution.
Md Yusoff’s attention to detail and his unwavering commitment to ethical practices helped build a reputation for integrity, ensuring that every customer receives the best possible service.
In 2003, his son, Shahiran Md Yusoff, joined the family business, infusing it with fresh energy and innovative ideas. Shahiran, with his entrepreneurial mindset and modern approach, worked to expand the company’s reach, incorporating new technology and improving operational efficiency. His focus on creating a seamless, customer-centric experience has led to the modernization of Cairns Multitrade, keeping pace with the evolving needs of today’s global customers.
Their combined vision has always been to prioritize integrity, reliability, and customer satisfaction—values that have guided the company since its inception. Whether it's providing competitive exchange rates, offering secure and hassle-free transactions, or expanding into digital services, Cairns Multitrade remains committed to meeting the diverse needs of its customers.
Looking Ahead, the company aims to further its reach by embracing the future of financial services, including digital transactions and online currency exchanges, making foreign exchange even more accessible to customers around the world.Cairns Multitrade continues to be driven by the same core values that have earned it the trust of its customers for over two decades fairness, efficiency, and a commitment to delivering value at every step.
Cairns Multitrade Mission
At Cairns Multitrade, our mission is to simplify currency exchange for our clients by offering competitive rates, exceptional customer service, and a hassle-free experience. We aim to build trust with every transaction by upholding transparency and integrity in all our services. We strive to create a seamless currency exchange experience that supports our customers’ financial goals, whether they are global travelers, businesses, or investors.
Delivering Exceptional Service.
Innovating and Adapting.
Building a Sustainable Future.
Cairns Multitrade Vision
Our vision is to be the leading currency exchange service provider, known for our commitment to excellence and innovation. We aim to expand our services and enhance our offerings to meet the evolving needs of our customers. By embracing technology and fostering strong relationships with our clients, we strive to remain at the forefront of the industry.
Our vision is to be a leading force in our industry, known for setting the highest standards of quality, service, and innovation.
We envision a future where our services empower customers to achieve their goals with confidence and ease.
Our vision is to achieve sustainable growth that benefits not only our business but also our community and the environment.
Cairns Multitrade Value
Join Us on Our Journey As we continue to grow and evolve, we invite you to experience the difference that Cairns Multitrade brings to currency exchange. Thank you for choosing us as your trusted partner. We look forward to serving you and exceeding your expectations.
Integrity: We conduct our business with the highest ethical standards, ensuring transparency and honesty in every transaction.
Customer Focus: Our customers are at the heart of everything we do. We are dedicated to understanding their needs and delivering exceptional service.
Excellence: We are committed to excellence in all aspects of our business, from accuracy in transactions to the quality of our customer interactions.
Cairns Multitrade Culture
At Cairns Multitrade, our culture is the heart of our business, driving everything we do and shaping our interactions with clients, employees, and partners. We foster a vibrant and inclusive environment that encourages collaboration, innovation, and personal growth.
Collaboration and Teamwork: We believe that success is built on strong, collaborative relationships. Our culture emphasizes teamwork, open communication, and mutual support.
Innovation and Creativity: We thrive on creativity and innovation, encouraging our team to think outside the box and challenge the status quo.
Customer-Centric Approach: Our clients are at the center of everything we do. Our culture is focused on understanding and meeting the needs of our customers.
Respect and Inclusion: We value diversity and inclusivity, creating a workplace where everyone feels respected and valued.
Why Choose Cairns Multitrade for Money Exchange?
At Cairns Multitrade, we understand the importance of trust, transparency, and efficiency when it comes to currency exchange. Here’s why customers consistently choose us for their money-changing needs:
Experience the Difference: Choose Cairns Multitrade for a money exchange service that values your time, money, and security. We are committed to providing the best rates, impeccable service, and a secure transaction environment that you can trust.
Competitive Exchange Rates: We offer some of the most competitive rates in the market, ensuring you get maximum value for your currency exchange transactions. Our live rate display system keeps you informed of the latest rates, so you always know you’re getting the best deal.
Trust and Reliability: With years of experience in the money exchange industry, Cairns Multitrade has earned a reputation for reliability and integrity. We adhere to strict Anti-Money Laundering (AML) and Counter Financing of Terrorism (CFT) standards, ensuring that every transaction is safe and compliant with global regulations.
Customer-Centric Service: Our friendly and professional staff prioritize customer satisfaction. Whether you're exchanging small or large sums, we treat every transaction with care, offering personalized support and assistance to ensure a smooth process.
Convenient Locations and Services: Our branches are strategically located, offering easy access for both individuals and businesses. In addition, we provide flexible services that include cash exchange, electronic transfers, and online support, ensuring convenience for all our clients.
Commitment to Compliance: We are fully compliant with national and international regulatory standards, making us a safe choice for currency exchange. Our thorough Know Your Customer (KYC) procedures and diligent monitoring systems ensure a secure and lawful exchange experience.
Cairns Multitrade Milestones A Journey of Trust and Excellence
2003 – The Beginning Cairns Multitrade was established with a clear mission: to provide reliable, customer-focused money exchange services. Founded by industry veterans with a deep understanding of currency exchange, the company set out to revolutionize the way individuals and businesses handle foreign currency transactions.
2005 – Gaining Momentum Within just two years, Cairns Multitrade earned a solid reputation for offering competitive rates and exceptional service. By listening to customer needs and adapting quickly to market trends, the company became a trusted name for both local and international clients.
2020 – Adapting to Global Changes The global pandemic brought unprecedented challenges, but Cairns Multitrade remained committed to supporting customers during uncertain times. With enhanced online services and stringent safety measures in place, the company continued to provide secure, reliable currency exchange services.
2023 – Celebrating 20 Years of Service Cairns Multitrade celebrated its 20th anniversary, marking two decades of trusted service. Over the years, the company has served thousands of satisfied customers, always staying true to its founding principles of transparency, integrity, and customer-first service..
2024 – Looking Forward As Cairns Multitrade moves into its 21st year, the company is focused on continued growth and innovation. With plans to expand further into new markets and embrace cutting-edge technology, Cairns Multitrade remains dedicated to providing top-tier currency exchange solutions for the modern world.
With over 22 years of excellence, Cairns Multitrade is proud to continue building strong relationships with our customers, offering secure, fast, and reliable currency exchange services that meet the needs of today’s global world.
What’s Next for Cairns Multitrade
After over 22 years of excellence in the currency exchange industry, Cairns Multitrade continues to evolve to meet the changing needs of our customers. As we look toward the future, we are committed to expanding our reach and further enhancing our services with a focus on technology, convenience, and customer satisfaction. Here’s what’s on the horizon for Cairns Multitrade.
Opening New Branches: Expanding Our Presence With our continued growth and increasing customer demand, Cairns Multitrade is planning to open additional branches to better serve our expanding customer base. These new locations will allow more customers to access our trusted services with greater convenience, whether they’re exchanging currency for personal travel or business needs. Expanding our physical presence is a key step in bringing our reliable service closer to more people..
Digital Payment Systems: Enhancing Customer Convenience In line with our commitment to embracing technology, Cairns Multitrade is set to introduce a fully digital payment system. This will enable customers to easily complete transactions online using secure and fast digital payment methods. Whether you prefer to use bank transfers, mobile payments, or digital wallets, our new system will ensure that currency exchange is more seamless than ever..
Making Currency Exchange More Convenient Customer convenience is at the heart of everything we do. With our upcoming digital enhancements, customers will be able to monitor live currency rates, reserve foreign currency, and make payments—all from their mobile devices. We are committed to streamlining the entire process, ensuring that exchanging money with Cairns Multitrade is as simple as a few clicks.
Continued Commitment to Customer Satisfaction As we move forward, our core values of transparency, integrity, and customer service remain unchanged. We believe that the future of currency exchange lies in a combination of personal touch and cutting-edge technology, and we’re dedicated to ensuring that every customer interaction reflects our commitment to excellence.
At Cairns Multitrade, the future is about more than just growth—it's about making currency exchange faster, safer, and more convenient for you. Stay tuned as we continue to bring innovative solutions and expanded services to meet your currency exchange needs..
Anti-Money Laundering and Counter Financing of Terrorism (AML/CFT) for Money Changing Services
At Cairns Multitrade, we take the responsibility of ensuring that our money changing services operate with the highest standards of integrity and compliance. To combat illegal activities such as money laundering and terrorism financing, we adhere strictly to Anti-Money Laundering (AML) and Counter Financing of Terrorism (CFT) regulations set forth by local and international governing bodies..
Robust Monitoring Systems: We implement advanced monitoring systems to detect, report, and prevent suspicious activities related to money laundering or terrorism financing. Every transaction is scrutinized through our secure system to ensure compliance.
Know Your Customer (KYC) Procedures: As part of our AML/CFT strategy, we conduct stringent Know Your Customer (KYC) checks. This ensures that we verify the identities of all customers using our services and maintain accurate and updated records, reducing the risk of criminal exploitation.
Transaction Reporting: We adhere to all reporting obligations under AML/CFT laws, ensuring that suspicious transactions are flagged and reported to the relevant authorities in a timely manner. We maintain close cooperation with regulatory bodies to combat financial crimes.
Staff Training: Our staff undergoes regular AML/CFT training to stay updated on the latest regulations, red flags, and reporting requirements. This continuous education ensures that our team can identify suspicious patterns and take the necessary steps to prevent illicit activities.
Risk-Based Approach: We utilize a risk-based approach to identify and assess the risks associated with our money-changing services. This involves assessing the types of customers, geographic regions, and transaction volumes, allowing us to focus our resources where risks are highest.
Customer Awareness: We are committed to keeping our customers informed about our AML/CFT obligations. By promoting transparency, we ensure that our clients understand the importance of complying with laws aimed at preventing money laundering and terrorism financing.
Our Commitment to AML/CFT
