1. Information We Collect

We may collect the following types of personal information when you use our services:

• Personal identification information (Name, Email address, Phone number, etc.)
• Transaction details (Currency exchanged, amount, date, etc.)
• Payment information (Bank details, Credit/Debit card information)
• Any other information you provide to us directly or through our website

2. How We Use Your Information

The personal information we collect is used to:

• Provide and manage our services to you
• Process your transactions and send you confirmations
• Respond to your inquiries and provide customer support
• Improve our services and website functionality
• Comply with legal obligations, such as anti-money laundering regulations

3. How We Protect Your Information

Your privacy and security are our top priority. We use appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These include:

• Encryption of sensitive data
• Secure servers and firewalls
• Restricted access to your personal information

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Service providers and partners who assist us in delivering services (such as payment processors)
• Law enforcement or regulatory bodies, if required by law

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience and analyze website traffic. You can control the use of cookies through your browser settings.

6. Your Data Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections to any inaccuracies
• Request the deletion of your data, subject to legal and regulatory obligations
• Withdraw your consent to the use of your data at any time

If you wish to exercise any of these rights, please contact us using the details provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this page periodically to stay informed about how we protect your personal information.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us at:

Cairns Multitrade Sdn.Bhd

Email: corporate@cairns-moneychanger.com.my

Address: Lot No. 33-G-70, Atrium B Ground Floor, Atrium B Ground Floor, Prangin Mall,

Jalan Dr.Lim Chwee Leong, 10100 Georgetown, Pulau Pinang, Malaysia

Phone: + 604 2635488 or 60 111 864 8677